St Mary's Catholic Primary School

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Mrs Marianne Macdona

Russell Road, Wimbledon, London, SW19 1QL

enquiries@st-marys.merton.sch.uk

FAQ

FAQ: We have one device for multiple children. How does that work?

Please watch the video titled: Sharing a device or read through the SeeSaw Home User Guide sent via email.

FAQ: Why does my child keep receiving activities they've already completed?

Firstly: Don't redo the activity. The teacher has already received the original one.

Ensure that your child is looking at the Waiting Response section under Activities - not the Class Activities one. The Waiting Response is where the work to be completed is and the Class Activities is just another place for all the activities that have already been sent.

Please make sure you are using the most up to date version of Seesaw.

If you are using a desktop or laptop, clear cache and cookies.

One more option is to restart your device.  

 If none of the suggested solutions work, you may wish to submit a help ticket directly to SeeSaw using the following link.

FAQ: Why does my child's work keep disappearing?

Often the class teacher has received this so don't worry.

Seesaw is experiencing a lot of traffic at the moment so there may be some glitches.

If this keeps happening then check that your app is up to date.

If you are using a desktop or laptop, clear cache and cookies.

Where possible complete the work on paper and upload it onto Seesaw using a photo or video. See the videos: Send a post to my teacher for how to do this. 

FAQ: Can my children work on different devices under the same account?

Yes. Just sign in with their login details. Just like we can open our emails on phones and laptops, they can work on the same account on different devices. 

FAQ: Does my child need a new code every week?

No. Once your child has created their account using their LGFL username, they can sign into Seesaw on any device or on the Seesaw website using their login details.

 

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